Refunds

• Any plan: monthly, yearly or lifetime.
• Until 30 days after the plan's first payment, and never less than 14 days after you buy it.
• For any reason, even if you used it. We refund everything you paid for that plan.
• Bought during your free trial? You can ask before the first charge too (nothing is charged).
• “First payment” means a monthly or yearly plan's first charge (not its renewals), or a lifetime purchase. Each purchase (a new plan, a switch, buying again later) has its own 30 days.

Cancelling (Settings › Membership, Manage subscription) stops the next renewal: you keep access until the end of the period you paid for, and nothing is refunded. A refund request after the 30 days is treated as a cancellation.

We confirm your request by email straight away, and refund within 14 days of receiving it, to the payment method you used, at no cost to you. Your bank may take 5 to 10 more days to show it.

Your account stays, with your progress and your quizzes. When the plan ends, it moves to the free plan.

If KanaMastery ever closes: For a lifetime plan, we refund the unused share of its first 5 years: the price × the months left of the 60 ÷ 60. After 5 years from the purchase, nothing is refunded.

1. Signed in: Settings › Membership › Request a refund. Your plan is filled in for you.
2. By email: write to support@kanamastery.com from your account's email. Any clear message works.
3. Can't sign in? Use the short form below.

The full rules are in the Terms.