Legal notice

KanaMastery is run by Jaime Lourenço Jacob, a sole trader (empresário em nome individual) in Portugal, trading as KanaMastery.

NIF / VAT number: PT242549250. Prices include VAT where it applies (see the Terms).

Website: kanamastery.com

• Questions, support and refunds: the contact page, or support@kanamastery.com.
• Legal notices: hi@jlj.pt.
• Refunds: Request a refund (signed in, also in Settings › Membership), by email to support@kanamastery.com, or through the contact page (see the refund policy and the Terms).
• By post: Rua Padre António Vieira 38, 6DTR, 4710-412 São Victor, Braga, Portugal.

For the community quiz library and anything else people publish on KanaMastery, our single point of contact for users and for authorities (Regulation (EU) 2022/2065, Articles 11 and 12) is hi@jlj.pt. A person reads every message. We answer in English and Portuguese.

Anyone can tell us about content they think is illegal there, signed in or not: write to that address with where it is (the link), why you think it's illegal, your name and email, and a statement that you believe it in good faith. How we moderate is in the Terms.

If something goes wrong, please write to us first: most things are put right quickly.

Consumer dispute resolution: if you are a consumer and we can't agree, you can take the dispute to a consumer arbitration centre. For Braga and the surrounding area:

Elsewhere in Portugal: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). For disputes up to €5,000, Portuguese law lets you choose arbitration or mediation, and we take part. You can also go to the courts.

Consumers in other EU countries (and Iceland and Norway) can get free help from the European Consumer Centre in their country: European Consumer Centres Network (ECC-Net).

Complaints book (Livro de Reclamações): you can make a complaint in Portugal's electronic complaints book at www.livroreclamacoes.pt.

Your rights as a consumer, including those of the country you live in, are explained in the Terms.

• Terms of Service
• Privacy Policy (we are the controller of your personal data)
• Refund policy (request a refund)
• Attributions (the data sources and licences behind our content)